Help
Frequently Asked Questions
The questions we get asked most about ordering, shipping, payment and returns.
How much is shipping?+
Shipping is free on orders over ₺500. Below that, shipping costs ₺49.9.
Which carrier do you ship with?+
Orders are shipped with Yurtiçi Kargo.
Which payment methods can I use?+
You can currently pay by credit or debit card and bank transfer.
Can I return an order?+
Return conditions and the return window are listed on the Shipping & Returns page.
Can I order without an account?+
Yes. No account is required; you enter your contact and delivery details at checkout.
How should I give the product to my pet?+
Usage information is on each product page. For questions specific to your pet’s health, consult your veterinarian.
How do I apply to become a dealer?+
Fill in the form on the Dealer Application page and our team will get back to you.